Privacy Policy

Privacy Policy for Star State Properties LLC (SPP)

Sharing of Personal Information:
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Opting Out of Text Messages:
You have the right to opt out of receiving text messages from STAR STATE PROPERTIES at any time. To opt-out, you can reply "STOP" to any text message you receive from us.

Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

What is “Personal Information” ?

Personal information is:

information in a consumer report; or
an individual’s first name or initial and last name in combination with any of the following:
birth date;
social security number or other government-issued identification number;
unique electronic identification number or routing code;
telecommunication access devices including debit or credit card information;
financial institution account information and/or
password or username

A consumer report is a report related to a person’s creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living prepared by or obtained from an agency that collects such information such as a credit reporting agency.

How and When do we collect this information?

SSP obtains personal information in the following ways:

in consumer reports from reporting agencies to which this company subscribes in connection with lease applications, loan applications, or for other reasons that the consumer may authorize this company to obtain;
in lease applications a prospective tenant completes;
in loan applications a borrower or buyer completes;
in other real estate related forms the customer or client completes in or related to a transaction; and/or
in tax reporting forms that the customer or client is required to complete and which are given to this company.

When completing the any forms required above, the customer or client may send the information to this company by electronic form, mail, personal delivery, or e-mail. Customers or clients may occasionally provide personal information to this company or its agents by other means such as telephone calls, text messages, or email messages in order to speed up the process of a transaction.

How and When do we use this information?

Personal Information from Prospective Tenants: The personal information that prospective tenants provide to SSP is primarily used to obtain consumer reports (credit, background, social security number validation, and eviction checks). The information in the consumer reports may be discussed with landlords for whom SSP manages the property.

SSP also reports information to credit reporting agencies and uses personal information to complete those reports. Personal information is also used in any needed legal proceedings.

Personal Information from Owners of Properties Managed by SSP: When this company acts as a property manager for a property owner, SSP uses the property owner’s personal information only:

to deliver the required management services;
to file any required reports with governmental agencies (for example the IRS); (c) for other purposes, the property owner may authorize.

How is your information protected?

Written files in this company are protected under lock & key.
Electronic records are protected under an access name and password assigned to persons in this company
SSP and its agents exercise reasonable discretion when discussing any personal information with others and release personal information to others only as described by this policy.
The consumer reports retained in the company’s files are not to access in the future as a convenience to customers or clients.
The individual agents that work with this company are independent contractors and the agent with whom a customer or client works may maintain a separate transaction file. SSP instructs its agents to not permit other persons to access the personal information in files the agents maintain. SSP instructs its agents to protect the personal information in the agents’ files in the same manner as described in this policy

Who has access to this information?

The following persons have access to personal information in this company’s files:

The agent or broker who is servicing or coordinating the transaction;
The office manager to whom the agent reports; and
The owner of the company

Property owners for whom SSP manages properties do not have access to personal information in the company’s files. However, the company and its agents may discuss the information in a tenant’s consumer report or lease application with a property owner. Copies of such information are provided to the landlord only:

with the tenant’s consent;
if the company ceases to be the property manager and the landlord requests that the files be sent to the landlord, the landlord’s attorney, or the new property manager.

Personal information from a buyer, seller, landlord, or tenant may be discussed with others (such as mortgage lenders or prospective landlords) only as is reasonably necessary to negotiate or close the transaction or to provide the services the customer or client seeks from this company. This company may, at the customer’s or client’s request, provide personal information to service providers in a transaction such as a mortgage company if it is necessary to expedite or complete a transaction. If the company is required by law to allow others to access the personal information in the company’s files, the company will comply with the law (for example, compliance with court orders, subpoenas, or governmental investigations). The company will also allow law enforcement agencies access to personal information in order to cooperate with such investigations.

How and When is this information disposed?

SSP uses reasonable measures to dispose of personal information. Personal information is usually disposed of by shredding or burning documents, erasing electronic files by means that make the files unreadable or undecipherable, or by eradication of personal information from documents or electronic files in ways that make the personal information unreadable. Information found in leases and/or applications is kept for 48 months after the end of the lease.

How do you request corrections on information in error?

If this company erroneously reports information to a consumer reporting agency, the company will act to correct the information in the company’s records and request the reporting agency to correct the information in its records promptly after the company has learned and determined that the report was in error.

Personal Information that may be incorrect can be corrected by emailing starstateprops@gmail.com

SSP asks any person who provides personal information to this company or one of its agents to identify the information at the time as “personal information”.

Additional Vendors

Rentec Direct (website, software, portal) https://www.rentecdirect.com/privacy-policy#:~:text=Once%20signed%20up%20Rentec%20Direct,products%20purchased%20from%20Rentec%20Direct.

CSG Forte (payments) https://www.forte.net/legal/privacy-policy/